Privacy notice

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

Business Office Services collects, uses, stores and transfers different kinds of personally identifiable information which can be grouped together follows:

• Identity Data includes first name, last name, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data includes home or work address, email address and telephone numbers.
• Financial Data includes bank account details.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Profile Data includes your username and password, your interests, preferences and favorites.
• Usage Data includes information about how you use our website, services.
• Marketing and Communications Data includes your preferences in receiving marketing from Business Office Services and your communication preferences.

Business Office Services also collects anonymous information, which is not unique to you and does not directly or indirectly reveal your identity.

Business Office Services may collect or obtain personal data directly from you (for example by completing a form on Business Office Services Web site or attending one of our events or by going through our recruitment process) or indirectly because other people give that data to us (for example your employer or adviser or third party service providers that we use to help operate our business) or because it is publicly available.

Business Office Services may also collect personal data from you because Business Office Services combines personal data with other data made available to Business Office Services. Business Office Services may also infer personal data about you from the way you make use of the Business Office Services Web site, for example, to improve your experience when you use the Business Office Services Web site and ensure that it is functioning effectively, Business Office Services (or its service providers) may use cookies (small text files stored in a user’s browser) which may collect personal data. Additional information on how Business Office Services uses cookies and how you can control these can be found below.

Business Office Services does not intentionally collect any particularly sensitive categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data) and, if collected, Business Office Services does not use or disclose those sensitive personal data without your explicit consent.

Business Office Services encourages you to review the privacy statements of Web sites you use to link to Business Office Services so that you can understand how those Web sites collect, use and share your information. Business Office Services is not responsible for the privacy statements or other content on Web sites outside of the Business Office Services and Business Office Services family of Web sites.

Purpose for which Business Office Services will use your personal data

Business Office Services collects and uses your personal data for legitimate interests, such as to operate the Business Office Services Web site. Business Office Services also uses your personal data to inform you of products or services available from Business Office Services and its affiliates. Business Office Services may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Your personal data may also be processed for compliance with statutory and regulatory obligations of Business Office Services or internal policy requirements and the order of a competent court, as well as (but not limited to) accounting, commercial communications, know-your-customer and anti-money laundering requirements, general management of the services or customer relationship purposes. Business Office Services may also process your personal data for the purposes of Business Office Services’ legitimate interest to defend Business Office Services offices, IT infrastructure and also in connection with services Business Office Services receive from professional advisors, such as lawyers and consultants or other service providers either to execute Business Office Services’ contractual obligations toward you or Business Office Services’ clients or more generally for legitimate business interest personal data.

Change of purpose

Business Office Services will only use your personal data for the purposes for which Business Office Services collected it, unless Business Office Services reasonably consider that it needs to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact your Business Office Services’ contact point.

If Business Office Services need to use your personal data for an unrelated purpose, Business Office Services will notify you and will explain the legal basis which allows Business Office Services to do so.

Please note that, in exceptional circumstances, Business Office Services may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law and for the purposes or in connection with the purposes set out above.

Transfer and disclosure of personal data

Business Office Services does not sell, rent or lease personal data collected from the Website to third parties. External business partners may, from time to time, contact you on behalf of Business Office Services about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is transferred to the third party. In addition, Business Office Services where necessary, may share data with trusted partners to help Business Office Services perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal data except to provide these services to Business Office Services, and they are contractually required to maintain the confidentiality of your information.

Business Office Services Web sites will disclose your personal data, without notice, only if required to do so by law or if such action is reasonably necessary to: (a) defend claims; (b) protect and defend the rights or property of Business Office Services; and, (c) act under emergency circumstances to protect the personal safety of users of Business Office Services, or the public.

As provided for under the applicable data protection laws and regulations, you are entitled to request access, correct or erase your personal data or restrict the processing of your personal data, as well as the right to data portability. To exercise these rights, please contact Business Office Services (dataprotection@boservices.lu) or your Business Office Services Contact point.

You also have the right to lodge a complaint with the competent data protection authority, being in Luxembourg the Commission nationale pour la protection des données.

Data retention

Business Office Services will only retain your personal data for as long as necessary to fulfil the purposes Business Office Services collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Business Office Services undertakes to process your personal data only for the defined purposes and to implement appropriate technical measures to protect and to keep it confidential. Your personal data will not be disclosed to any third party within or outside the European Union (including in countries that do not offer an adequate level of protection), other than other Business Office Services entities and/or third parties directly concerned by the defined purposes.

Business Office Services secures your personal data from unauthorized access, use or disclosure. Business Office Services secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.

In addition, Business Office Services limit access to your personal data to those employees, agents, contractors and other third parties who require such information in order to fulfil a purpose. They will only process your personal data on Business Office Services’ instructions and they are subject to a duty of confidentiality.

Business Office Services has put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach or suspected breach where Business Office Services is legally required to do so.

The Business Office Services Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Business Office Services pages, or register with Business Office Services site or services, a cookie helps Business Office Services to recall your specific information on subsequent visits. When you return to the same Business Office Services Web site, the information you previously provided can be retrieved, so you can easily use the Business Office Services features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Business Office Services services or Web sites you visit.

Business Office Services will occasionally update this Privacy Notice to reflect company and users’ feedback. Business Office Services encourages you to periodically review this Privacy Notice to keep up to date in relation to how Business Office Services is protecting your information.

Business Office Services welcomes your comments regarding this Privacy Notice. If you believe that Business Office Services has not adhered to this Privacy Notice, please email contact@boservices.lu. We will use commercially reasonable efforts to promptly determine and remedy the problem.

Business Office Services S.à r.l. • R.C.S. Luxembourg B. 116 157 • TVA LU 21236814